Operations queue (all assignees)
Workspace
Operations queue — same data as the service desk, all assignees visible by workspace.
Operations · today / now
Volume and mix across your scoped queue — drill into rows below for overrides, comps, and notes. Not a kitchen or host clone.
Volume & mix
Covers · open bookings
22
9 open lines
Reservations done (shift)
7
Completed booking requests
Food · dine-in prep
3
Food · pickup
2
Food · delivery
2
Active kitchen tickets
7
4 pickup / delivery open
Health signals
Financial snapshot
Exceptions / needs attention8
- highFD-2833SLA / time-sensitiveTakeout — tasting menu for two
- highFD-2890SLA / time-sensitiveChef's tasting — courier delivery
- highFD-2907SLA / time-sensitiveLate arrival note — hold table 15 minutes
- highFD-2908SLA / time-sensitiveDelivery — no-contact handoff
- highFD-2766Allergy / incident flagChris Dale
- highFD-2902Allergy / incident flagJordan & Sam P.
- highFD-2905Allergy / incident flagSuite 1208 · A. Okonkwo
- mediumFD-2811Payment / depositUnpaid or deposit — confirm before release
Incoming lanes
Bookings vs food channels (dine-in prep, pickup, delivery).
Open · bookings lane
9
Open · food lane
7
In progress
7
Cancelled
3
Total rows
25
Role guide · Management
Management — unified incoming
Browse the full queue by workspace. Assignees are shown on each row. For your queue only, open Service desk. Urgent issues: call the restaurant.
| Guest request | Actions | |||
|---|---|---|---|---|
James & Lin C. · LoungeStandard Pre-theatre champagne serviceLounge · 2 guests · pre-theatre · Phone | 2 guests · Sat 8 Apr · 5:30 PM · lounge | Completed Lounge confirmed your glass pour and gluten-free bites are noted for the captain. Next: Closed. | ||
Jordan Lee · SommelierStandard Cancelled — wine flight add-onFri 11 Apr dinner · Guest app | Was: Fri 11 Apr dinner | Cancelled Removed from reservation. Next: No further action. | ||
Northbridge Capital · EventsVIP / event Private dining — business dinnerPrivate dining · 8 guests · Concierge | 8 guests · Wed 16 Apr · 7:00 PM | Completed Room hold placed; coordinator assigned. Next: Closed. | ||
Taylor Brooks · Host standStandard Cancelled — early seating request— · Guest app | Was: Sat 5 Apr · 5:30 PM | Cancelled Cancelled at guest request. Next: No further action. | ||
Nguyen family · Host standStandard Brunch — Mother's DayBrunch · Sun 11 May · 6 top · Phone | 6 guests · Sun 11 May · 11:00 AM | Completed Table secured; deposit received. Next: Closed. | ||
Riley Chen · SommelierStandard Anniversary — champagne upgrade at tableDining room · Fri 18 Apr · 2 top · Guest app | 2 guests · Fri 18 Apr · 8:15 PM · dining room | Waiting Sommelier is checking allocation for your seating time. Next: Confirm or move to waitlist. | ||
Dana Weiss party · EventsVIP / event Corkage — magnum for birthday dinnerPrivate alcove · Sat 19 Apr · 6 top · Phone | 6 guests · Sat 19 Apr · 7:00 PM · private alcove | Waiting Coordinator is reviewing bottle count and service timing for your party. Next: Confirm or move to waitlist. | ||
Lalah Ranoa · Host standStandard Bar seating — earlier arrival requestBar · social hour · early seating request · Walk-in | 2 guests · Fri 11 Apr · social hour | Waiting Host queue updated with your earlier arrival request. Next: Confirm or move to waitlist. | ||
Alex Rivera · Kitchen / expoTime-sensitive Delivery — no-contact handoffDelivery · residence lobby · 8:00 PM window · Guest app | Delivery · residence lobby · 8:00–8:30 PM | Waiting Kitchen has your order in queue for the delivery window. Next: Kitchen starts work, then mark ready for host handoff. | ||
Riley Chen · Host standTime-sensitive Late arrival note — hold table 15 minutesDining room · Fri 18 Apr · late arrival · Guest app | 2 guests · Fri 18 Apr · 8:15 PM | In progress Host stand noted your late arrival and adjusted seating flow. Next: Finalize details and close. | ||
Priya Shah · Kitchen / expoStandard Takeout — burger & frites kitPickup · side door · 5:45 PM (bundled with FD-2833) · Guest app | Pickup · side door · staff told 5:45 PM | Completed Picked up and closed — thanks for ordering. Next: Closed. | ||
Alex Rivera · Kitchen / expoTime-sensitive Chef's tasting — courier deliveryDelivery · downtown · 7:00 PM window · Guest app | Delivery · guest address on file · 7:00–7:30 PM | In progress Kitchen is plating; dispatch will match a driver for the window. Next: When ready, hand off to host for pickup/delivery. | ||
Dana Weiss party · PastryVIP / event Birthday candle add-onPrivate alcove · Sat 19 Apr · dessert timing · Phone | 4 guests · Sat 19 Apr · 8:00 PM | Completed Added to your reservation and confirmed with pastry. Next: Closed. | ||
Jordan & Sam P. · KitchenAllergy / dietary Chef's tasting — full vegetarian trackChef's tasting · Thu 10 Apr · veg track · Concierge | 2 guests · Thu 10 Apr · 6:30 PM | In progress Garde manger and pastry are building the veg substitutions for your tickets. Next: Mark ready. | ||
Walk-in waitlist · BarStandard Social hour — bar seatingBar · Social hour Fri · Walk-in | Walk-in preferred · Fri 5:30 PM | Waiting Host stand will hold you on the waitlist for Social Hour. Next: Confirm or move to waitlist. | ||
Suite 1208 · A. Okonkwo · PastryAllergy / dietary Birthday amenity — in-room surpriseIn-room · Tue 9 Apr PM · Concierge | Suite delivery · Tue 9 Apr · after 3:00 PM | In progress Pastry is finishing chocolates; housekeeping slot is booked for 3:30 PM. Next: Mark ready. | ||
Morgan Ellis · Host standStandard Saturday dinner — window seatingRes · Table TBD · 2 top · Guest app | 2 guests · Sat 8 Apr · 7:30 PM | In progress We're confirming your table with the host stand now. Next: Finalize details and close. | ||
Guest note “Quiet table if possible” Request type Dinner reservation Latest from the team: Host stand noted your quiet-table preference and will assign the best available window or interior table. | ||||
Priya Shah · Kitchen / expoTime-sensitive Takeout — tasting menu for twoPickup · main entrance · Guest app | Pickup · main entrance | Waiting Kitchen and host stand are preparing your pickup time. Next: Kitchen starts work, then mark ready for host handoff. | ||
Priya Shah · PastryStandard Add dessert to takeout orderLinked takeout FD-2811 · Guest app | Order FD-2811 · chocolate soufflé | Waiting Pastry is checking if soufflé can be added to your pickup. Next: Kitchen starts work, then mark ready for host handoff. | ||
Elena Varga · SommelierStandard Wine pairing availabilityFri dinner · veg menu · Guest app | Friday service · vegetarian menu | In progress Sommelier team is reviewing pairing options for your menu. Next: Verify completion and close. | ||
Taylor Ng · Host standStandard Cancelled — patio heater add-on— · Guest app | Was: Sun 13 Apr · 6:00 PM terrace | Cancelled Weather plan changed; terrace hold released. Next: No further action. | ||
Chris Dale · KitchenAllergy / dietary Gluten-friendly menu — dinnerDining room · Fri 12 Apr · Guest app | Fri 12 Apr · 7:00 PM | In progress Kitchen is reviewing gluten-friendly courses for your seating. Next: Mark ready. | ||
The Okonkwo party · Captain / kitchenAllergy / dietary Anniversary table — chef's counterChef's counter · 4 guests · Concierge | 4 guests · Thu 13 Apr · 8:00 PM | Completed Confirmed—we look forward to hosting you. Next: Closed. | ||
Sam Rivera · Host standStandard Dress code & parkingSat 8 Apr visit · Guest app | Visit on Sat 8 Apr | Completed Details sent to your email. Next: Closed. | ||
Alex Kim · Host standStandard Weekend brunch — time changeBrunch · Sun 6 Apr · Guest app | 2 guests · Sun 6 Apr · 10:30 AM | Completed Moved from 9:00 AM to 10:30 AM as requested. Next: Closed. | ||